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About the Role
Basic Function:
The Content Manager will need to act as the assistant Customer Service Support and work with the Marketing and Web Services departments to manage the onboarding of new customer websites from kickoff to launch and ongoing website support.
The overall responsibility of the Customer Service Support is to ensure Washington Events website customers have a successful and efficient customer experience. This position has frequent direct customer interaction, and the candidate should be excited about solving customers’ problems.
Requirements
Principal Responsibilities:
Responsible for Wild Apricot, WordPress & Wix website updates. (May extend to other platforms)
Responsible for resolving basic website support tickets in a timely manner.
Responsible for escalating a customer support request, when applicable.
Responsible for leading customer calls during onboarding process.
Assist the marketing and web services team with content migration.
Assist in project management of new website launches.
Assist Customer Success Managers, as needed.
Assist in other technical marketing tasks, as assigned.
Promote and research areas of improvement to enhance the Washington Events brand, reputation, and efficiency on a global and community basis.
Knowledge, Skills, and Abilities:
Must be able to type and use word processing software.
Must demonstrate the ability to handle multiple projects and details simultaneously.
Must demonstrate effective oral and written communication and editing skills and have excellent attention to detail.
Must demonstrate effective critical thinking skills and be able to problem-solve.
Experienced with Google Analytics and other platforms preferred.
Understanding of performance reporting, marketing analytics, and SEO desired.
Knowledge of online marketing services, social media, and the Internet required.
Working knowledge of HTML and CSS is beneficial. English fluency is essential.
Must work independently, high energy level, and must be friendly, and having a sense of humor are essential.
Must work cooperatively with fellow Washington Events employees, advocate and follow the Washington Events core values daily.
Essential Physical Requirements:
Ability to communicate effectively and professionally with management, fellow employees, and customers.
Ability to read, count, and write English to accurately complete all documentation.
Job Type: Part-time, Temporary, Potentially Full-time
Pay: To be discussed
Benefits:
Employee assistance program
Flexible schedule
Schedule:
4-8-hour shifts
Monday to Friday
Ability to Commute/Relocate:
Oakland, Wayne, and Macomb County MI. (Required)
Education:
Bachelor's (Preferred) or associate degree with experience. Students and Interns are applicable based on experience.
Experience:
Digital Marketing: 2 year (Preferred)
Marketing: 2 year (Preferred)
Web Platforms; Wild Apricot, etc.: 2 year (Preferred)
HTML5: 2 year (Preferred)
CSS: 2 year (Preferred)
Work Location:
Downtown Pontiac
This Job Is:
An Equal Employment opportunity in which military-experienced candidates are encouraged to apply
People with disabilities are encouraged to apply
Company's website:
https://WashingtonEventsllc.com/
Benefit Conditions:
Waiting period may apply
Only qualified employees eligible
Work Remotely:
Maybe available after training Temporarily due to COVID-19 COVID-19 Precaution(s):
Remote interview process
Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
How to Apply: Submit Resume with Cover letter to Contact@WashingtonEventsllc.com
About the Company
Washington Events, established in 2013, is an associations and events management firm, specializing in corporate meetings, conferences, and special event planning. We are responsible for the small business and administration management of non-profits, and the development, execution, and management of successful fundraising and special event concepts, as well as engaged in the community and development of inner-city youth.